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Q: Why would one need Skilled Nursing Care?
A: A physician has determined that you or your loved one requires daily inpatient skilled nursing services and/or therapy as part of a recovery plan. Avista Healthcare specializes in short-term rehabilitative care, short-term inpatient care, and long-term care.

Q: Do you offer Respite Care?
A: Yes, Avista Healthcare offers respite care. In addition we also offer Hospice care through some of our affiliates when necessary. Current facility information can be obtained from our Admissions office.

Q: How much notice does Avista Healthcare need before admitting a resident?
A: Avista Healthcare understands the needs of the resident and will make every effort to admit each resident, we realize prior notification is not always possible.
Please note; Admissions are subject to bed availability.

Q: How many days do residents receive therapy?
A: Avista Healthcare offers Therapy 7 days a week. The amount of therapy a resident may receive will vary from resident to resident. The right amount of therapy received by the resident is determined upon two factors; how much the resident can tolerate per therapy session and how much progress is made by the resident in each session. In the case of HMO patients the therapy levels received is determined by the HMO.

Q: What type of insurances do you accept?
A: We are contracted and accept Medicare and Medicaid. We also accept a variety of HMO's and accept Private Insurances and Private Pay residents.

Q: Who will be the attending physician at Avista Healthcare?
A: Most primary care physicians do not "follow" their patients while they are in Skilled Nursing facility or in an acute care hospital. Several physicians, however, are associated with Avista Healthcare. The facility will assign a physician to "follow" you during your stay at Avista Healthcare.

Q: How often does the physician visit?
A: Upon admission the physician is notified of your arrival. The physician will verify medication orders, dietary requirements, therapy orders and other medical needs a new resident may require. Depending on the need of the resident the physician may visit often. Generally, each resident is seen by the physician at least monthly. Our physicians are available 24 hours a day in case of emergency.

Q: What if a consultation for other health care services is needed?
A: Avista Healthcare is contracted with many Health Care Service Providers including but not limited to the following:

  • Audiologist
  • Psychiatry
  • Psychology
  • Dentistry
  • Orthotics & Prosthetics
  • Podiatry
  • X-ray services
  • Optometry
  • Ophthalmology
  • Dermatology

Q: What are Avista Healthcare’s hours?
A: Avista Healthcare is open 24 hours a day, including all holidays.

Q: What is the visiting policy and visiting hours?
A: Avista Healthcare is open to all family and friends each and every day. We encourage you to visit frequently. We do not have set visiting hours however; Avista Healthcare suggests visiting between 8 a.m. to 8 p.m. If a family member needs to visit before or after these hours, please let our staff members know, and we will facilitate. Avista Healthcare’s doors are locked after-hours for the safety and well-being of the residents, staff members and visitors.

Q: How do I contact a resident by telephone?
A: Each resident at Avista Healthcare has a phone #. If you need help, please call the operator at 856-675-3000.

Q: May a family or friend join at mealtime?
A: We encourage family and friends to enjoy lunch or dinner with our residents. There is a small fee per meal, which can be paid to our receptionist.

Q: Is there a choice of menus at each meal?
A: At Avista Healthcare we understand that our residents have different food preferences; our Chefs always prepare more then one choice. In addition, our dietician will assess each resident’s needs and concerns upon admission.
To view a sample menu click here.

Q: Do you have any private rooms for family gatherings or parties?
A: Avista Healthcare offers private Dining Rooms or Family Room Areas in which parties and gatherings can be held. Contact the social service department to reserve the space for your special celebration.

Q: Who does the residents' laundry?
A: Avista Healthcare offers laundry services. However, you may choose to have family members do your personal laundry.

Q: How do I know how much money my loved one has in a PNA (Personal Needs Account)?
A: The reception desk maintains a register of all PNA accounts. Quarterly statements are mailed from our business office to all responsible parties.

Q: Where can a resident safely secure personal valuables?
A: We recommend that residents do not bring valuables with them to Avista Healthcare, as we cannot be responsible for personal items. Money can be deposited in the residents Personal Needs Account (PNA).

Q: What should I bring for my stay?
A: We recommend bringing at least five (5) days of clothing with the following items included: comfortable, loose fitting clothing that is washable; cotton/poly blended shirts, pants and sweat suits, tennis shoes or rubber soled shoes, jacket and/or sweater, several pairs of underwear, socks, sleepwear, robe and non-skid slippers. Make sure each article of clothing and shoes have been clearly marked or labeled with your name in permanent ink. We would also suggest bringing a favorite bed pillow, blanket and family pictures to make the transition more comfortable and familiar.

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